Integration
Freshdesk & Fonzer
Connect your telephony to Freshdesk: see who is calling and which tickets are open, and every call lands on the right ticket.
HOW IT WORKS
Every call on the right ticket
The phone rings
Fonzer recognises the caller's number before you even pick up.
The right record appears
The Fonzie popup shows who is calling and opens their record in Freshdesk.
You take the call
The history is right in front of you, so there is nothing to look up mid-conversation.
Everything is captured
The call is logged in Freshdesk automatically, with an AI summary if you want one.*
* The AI summary requires the Tringer AI module.
CAPABILITIES
Helping faster with Freshdesk
Caller and tickets in view
On an incoming call, Fonzie shows the contact record from Freshdesk along with their open tickets.
Call from a ticket
Call your customer with one click from Freshdesk, without leaving the ticket.
The call on the ticket
The phone call is added automatically as a note or interaction on the ticket in Freshdesk.*
BENEFITS
What your support team gains
Shorter handling time
No more asking who is calling or what it was about: the ticket is already open.
No lost conversations
Phone contact sits on the ticket next to email and chat. Nothing slips through.
Reporting you can trust
Because every call is logged, your figures on resolution time and workload actually add up.
Other integrations
Fonzer connects to a wide range of CRM, support and accounting platforms. Not seeing yours? Let us know.
